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Shipping policy
We ship our items from The Netherlands by our national Post company
Shipping method: Signed for, with tracking code

All destination expenses duties/taxes etc. will be paid by receiver.
Please take into account the customs fees in your country.

Return policy
Please take into account that the jewelry you buy will be custom made for you, therefore it is not possible to cancel an order or send back an order after we finish it.
Unless we make an mistake ofcourse, than all responsibility is ours.
So take care for rings that you order the ringsize you need, after the ash is processed you can not change it anymore.

Miscellaneous details
How it works?.

1) First you buy and pay the item you choosed.

2) After you buy and pay the item you receive an order confirmation and you also receive all the information you need to prepare and sending the ashes to our location.

3) After you send out the ashes, we inform you as soon as the ashes arrives at our location.

4) Now we need 2-5 business days to process the ashes in to the jewelry piece you buy.

5) After we finish your order we let you know and send out the order together with the ashes we do not used.

6) We send you the tracking code from the package we send out.

7) If you have any questions during the whole process, let us know, we are there for you.
Last Updated: 17 Jul 2017 16:28:52 PDT home  |  about  |  terms  |  contact
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